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Terms & conditions

Designscape Art & Craft Terms and Conditions of trade

All users of this site agree that access to and use of this site is subject to the following Terms and Conditions. By using designscape.co.nz (Designscape Concepts Ltd t/a Designscape Art & Craft) or purchasing products or services from us, you accept these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use this site. You should read these Terms and Conditions in conjunction with our Privacy Policy and Shipping and Payment Policy.

Consumer Guarantees Act
Nothing in these Terms and Conditions limits your rights under the Consumer Guarantees Act 1993.

The laws of New Zealand apply to these Terms and Conditions. Any dispute arising in relation to these Terms and Conditions and your use of this site will be resolved in accordance with New Zealand law.

Changes to Terms and Conditions
We may change these Terms and Conditions at any time. Each time you use designscape.co.nz you are agreeing to the Terms and Conditions applicable at that time. We provide a link to these Terms & Conditions at the bottom of every page of the website.

You agree to indemnify, keep indemnified, defend and hold harmless Designscape Concepts Ltd t/a Designscape Art & Craft and its subsidiaries, affiliates and their respective officers, directors, employees, owners, agents, information providers and licensors (collectively the Indemnified Parties) from and against any and all claims, damages, liability, losses, costs and expenses (including legal fees) (whether or not foreseeable or avoidable) incurred or suffered by any Indemnified Party and any claims or legal proceedings which are brought or threatened arising from your use of, connection with or conduct on the website or any breach by you of these Terms and Conditions.

All prices are stated in New Zealand dollars (NZ$) and include Goods and Services Tax (GST). International purchases shipped to non NZ destinations are GST exempt. When paying by credit card the amount charged will be in New Zealand dollars, and your bank will convert the amount charged to the currency of the country the card is held in. International exchange rates fluctuate on a daily basis.

We reserve the right to increase or introduce new prices for our products and services at any time. In the event that a Designscape Art & Craft product is mistakenly listed at an incorrect price, Designscape Art & Craft reserves the right to refuse or cancel any orders placed for product listed at the incorrect price, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Designscape Art & Craft will issue a refund to your credit card account in the amount of the incorrect price.

Errors and updates
We reserve the right to add or remove material, and correct errors. If you find any errors on any part of the Designscape Art & Craft site, please report them to info@designscape.co.nz.

No liability for damage
We will use our best efforts to keep designscape.co.nz free from viruses and errors. However, we do not accept liability for any damage or loss caused to your computer hardware, software, Internet connections or other peripherals as a result of your use of designscape.co.nz

The payment options are:

  • Credit Card
    When you have finished adding items to your shopping cart on our website, you will need to proceed to checkout to complete your order. During the checkout process, you will be transferred to the secure Windcave payment gateway where you will be prompted to enter your credit card billing details.

  • Direct Credit
    Payment via direct credit (Telephone Banking, Internet Banking or Bank Deposit) into our bank account (Designscape Concepts Limited T/A Designscape Art & Craft) is always welcome, however you will need to ensure that you use your online Order ID (generated after checkout) as a deposit reference so we know who the payment is from and what it is for. Please email us when the transefer has been made so that we know to check for the payment. Direct credit payments must be received into the Designscape bank account within two working days of order placement, to avoid cancellation of the order.
By using a credit card to purchase goods you warrant that:
  1. you are the legally named person on the card and the details which you have provided on the order are correct and valid.

  2. you are in the possession of your card at the time of ordering and you have not misplaced the card, nor has the card been stolen or cancelled.

  3. you have sufficient funds on the card quoted in order to complete the purchase.

  4. the order you are placing is a bona-fide order which you have every intention of completing.
If you choose to order online, you will be sent an automatically generated email to notify that we have received your order. This notice does not guarantee that the order is confirmed or approved.

Delivery Information
Some products may have delayed delivery times and may be shipped directly from our supplier. If your order is required for a special event, or to ensure the best possible fulfillment on your order, we recommend that you email us to reserve the products you require.

At our discretion, we may choose not to deliver to a Post Office box or any address where delivery cannot be confirmed. If goods are being shipped to a person or address that is not the same as the cardholder and credit card billing address, we may contact you for additional details.

Your order should take 3-5 days to be despatched to you providing stock is available at the time of ordering. Please note that we do not hold stock of all items on our website and some items may be sent directly from our supplier to ensure our customers receive the latest version. We will inform you as soon as possible of any delays. If you have left a birthday or gift purchase to the last minute and would like your order to be prioritised, please note this in the special instructions field so we can escalate the processing of your order and despatch via an urgent shipping method. Please note that urgent shipping may incur additional costs, which you will be notified of prior to processing your order. Please refer to our Shipping Page for further details.

Designscape Art & Craft orders are always despatched using reputable delivery companies and couriers with strict delivery policies and schedules, and customers will be advised when orders are despatched and wherever possible tracking information provided. It is very rare for things to go missing, however if you are concerned that this may have happened, simply send us an email with your order number and we will immediately follow up with the delivery company involved.

If you believe that your goods do not arrive in good condition, do not hesitate to let us know, we do not sell products with damaged packaging without first advising you of this, so if your items arrive in damaged packaging we need to know about this. When signing for packages please check the small print as to what you are signing, some courier tickets have in small print received in good order and condition, which when signed would void any later claim for damage. In these circumstances, either ask the courier to wait while you open and inspect the goods or simply write subject to inspection. It is important that goods are opened and inspected promptly after delivery, as most courier companies have tight limitations on claims after delivery.

We do not accept responsibility for Customs charges or duty, or Customs handling of goods.

If your order requires your signature on delivery, you must be available to receive your order in person when it arrives. If your unavailability leads to the deliverable goods being returned to us, then all shipment costs will be payable by you. We are not responsible for loss or damage to goods that are delivered to an address which has been supplied incorrectly.

Returns and Refunds
Please choose carefully as we are not obliged to accept returns or exchanges on products purchased through our website other than for faulty goods.

For broken or damaged goods, please phone or email us and whenever possible, we will repair or replace any damaged or faulty goods, providing the damage is not caused through misuse. If repair or replacement is not possible, a full refund will be issued for the value of the damaged or faulty goods. If the goods have been damaged by the delivery company, please ensure you retain all packaging and take good photographs of the damage and packaging if possible. If it is obvious on receipt that the packing is damaged, we highly recommend inspection of the goods before signing for them. In the event of damage in transit, a claim for compensation from the delivery company will be lodged, and once the damage has been investigated and the claim accepted we will repair or replace the damaged goods or if the goods are no longer available. If repair or replacement is not possible, a full refund will be issued for the value of the damaged or faulty goods.

In any event, all returns must be by prior arrangement. Please contact us and you will be issued with a Return Authorisation reference which must be included with your return.

International Customers
International Customers, please be aware that any customs charges or conditions applicable in your state/ locality/ or country are your responsibility. Any customs duties, sales taxes and other regulatory charges are payable by the purchaser.

Website Security
Online security is paramount at Designscape Art & Craft and we understand just how important it is to you too. This is why we have made your security our primary concern. We do not receive, store or process your credit card billing details. All credit card transactions are seamlessly handled entirely by third party Windcave

Product Descriptions
We have done our best to give accurate product descriptions and photos. Occasionally packaging or products are changed by the manufacturer. We will update our information as we become aware of this.

Designscape Art & Craft is committed to protecting the privacy of our customers. By using our site, you consent to our privacy policy.

Your privacy is very important to Designscape Art & Craft. With that in mind, we have established and implemented information handling practices that we believe are consistent with the highest standards and best practices of organizations doing business on the Internet. This privacy policy describes the practices that apply to our site, including, specifically, the information we collect about you, when and how we collect that information and what may happen to that information.

Designscape Art & Craft uses a secure credit card system supplied and hosted by Windcave for processing credit cards. All online credit card payments are processed by Windcave. Designscape Art & Craft does not have access to, or store your credit card number when you make an online purchase.

The other personal information you may submit when placing your order is treated as confidential. Your details are used solely for the purpose of fulfilling your orders. Please note that we may maintain some information about an individual sales transaction in order to service that transaction and for record keeping as required by our bank.

We employ the use of Cookies on our site. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except for our website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, to enforce our site policies, or protect ours or others' rights, property, or safety.